VMware Support and Subscription Production - Technical support - for VMware vCenter Chargeback Manager (v. 2.0) - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Basic Support - Technical support - for VMware vCenter Configuration Manager - 1 workstation - volume - phone consulting - 1 year - 12x5

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite Standard (v. 5.0) - 25 VMs - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Per Incident Support - Product info support - for VMware VirtualCenter & VirtualCenter Agent for VMware Server - web support - 1 year - 3 incident - 12x5 - response time: 1 business day

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Management for VMware Server - academic - emergency phone consulting - 3 years - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vShield App with Data Security (v. 5) - 25 virtual machines - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vSphere Standard Edition - 1 processor - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter AppSpeed - 25 virtual machines - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Horizon Mirage - 1000 named users - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware Lab Expansion Bundle Enterprise - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Lab Manager Server - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Extended Support - Technical support - for SUSE Linux Enterprise Server for VMware - 100 hosts - must be purchased with software license - phone consulting - 1 year

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Foundation - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: CA Cendura Cohesion - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Business Production Bundle - 25 licenses - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Site Recovery Manager Standard (v. 5) - 25 virtual machines - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours