Schneider Electric Critical Power & Cooling Services 1P Advantage Plan - Technical support - parts and labor (for UPS 20 kVA) - 1 year - on-site - 9x5 - response time: NBD - for P/N: SURT20KRMXLI/ SURT20KRMXLT/ SURT20KRMXLT-1TF10K/ SURT20KRMXLT-TF5