VMware Support and Subscription Production - Technical support - for VMware Lab Manager - 1 processor - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Virtual Desktop Infrastructure Bundle - 10 additional VMs - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware IT Service Delivery Pack - 2 processors - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Infrastructure Enterprise Acceleration Kit - upgrade from VMware Infrastructure Foundation Acceleration Kit - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Site Recovery Manager - 1 processor - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Infrastructure Standard - 2 processors - phone consulting - 1 year - 24x7

VMware Support and Subscription Basic - Technical support - for VMware vCenter Lifecycle Manager (v. 1.1) - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: LANDesk - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Business Production Bundle - 25 licenses - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite (v. 5.0) - 1 managed system - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Server Standard Edition (v. 5) - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Acceleration Kit for vSphere Enterprise Plus (v. 4) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Virtual Desktop Infrastructure Bundle - 100 VMs - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: HP System Insight Manager - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 1201-2000 licenses