VMware Support and Subscription Basic - Technical support - for VMware vShield Edge (v. 5) - 25 virtual machines - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vSphere Enterprise Plus Edition (v. 5) - 1 processor - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware View Enterprise Bundle - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware vSphere Essentials Bundle - (v. 4) - subscription (1 year) - 1 user - academic - for P/N: VS4-ESSL-BUN-A

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Agent for VMware Server - 2 processors - academic - emergency phone consulting - 3 years - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 200 users - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Horizon Mirage - 1000 named users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Premier - 10 VMs - upgrade from VMware View Enterprise - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCloud Automation Center for Server - 10 managed machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vSphere Advanced Acceleration Kit (v. 4.x) - 6 processors - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware Lab Foundation Bundle Standard - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Service Manager Integration Platform - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Service Manager Connector: Managesoft - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCloud Director - 25 virtual machines - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Configuration Manager Server - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite Enterprise (v. 5.0) - 50 virtual machines - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min